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ServiceNow’s AI Experience is an agentic AI UI for the Now Platform

The new multilingual, multimodal interface will embed AI agents in workflows, ServiceNow said.

By Lynn Greiner

30 Sep 20256 mins

CRM SystemsGenerative AIServiceNow

ServiceNow: Latest news and insights

30 Sep 202510 mins

Enterprise ApplicationsITSMServiceNow

AI in healthcare: Why CRM alone isn’t enough

26 Sep 20258 mins

CRM SystemsElectronic Health RecordsHealthcare Industry

Policy drive puts Indian enterprise software on a collision course with global giants

By Prasanth Aby Thomas

26 Sep 20256 mins

Enterprise ApplicationsRisk Management

SAP: Latest news and insights

26 Sep 202523 mins

ERP SystemsSAPTechnology Industry

SAP targeted by EU antitrust investigation of its ERP support services

26 Sep 20255 mins

ERP SystemsRegulationSAP

How to build scalable agentic AI applications for enterprises

By Hari Subramanian

25 Sep 20258 mins

Artificial IntelligenceEnterprise ArchitectureGenerative AI

Google Cloud adds features to Colab to boost data scientists’ productivity

By Anirban Ghoshal

25 Sep 20253 mins

Business Intelligence and Analytics SoftwareData ScienceGoogle Cloud Platform

SAP offers concessions to EU regulators to avert an antitrust probe into ERP practices

23 Sep 20255 mins

Enterprise ApplicationsSAPTechnology Industry

Articles

No SAP BTP, no problem: Real-time SAP integration with Databricks

You don’t need SAP BTP to get real-time insights — CIOs can link SAP and Databricks now with smart pilots, middleware and fail-fast learning.

By Shaurya Agrawal

23 Sep 2025 12 mins

ERP SystemsIT StrategySAP

Oracle: Latest news and insights

Here’s what you need to know about the database and enterprise software vendor’s latest product and company news.

23 Sep 2025 18 mins

Enterprise ApplicationsOracleTechnology Industry

Workday buys Sana to address the ‘era of superintelligence for work’

By acquiring the Swedish artificial intelligence company and integrating its technology into its existing people management software, Workday aims to "create the work experience of the future," a scenario of human employees empowered as never before by AI agents.

By Esther Macías and Anirban Ghoshal

18 Sep 2025 5 mins

Mergers and AcquisitionsMicrosoftWorkday

Adobe makes Agent Orchestrator and AI agents generally available

Adobe has launched AEP Agent Orchestrator and six AI agents for building, delivering, and optimizing customer experiences and marketing campaigns. Agent Composer, coming soon, will aid with customizing and configuring agents.

By Thor Olavsrud

10 Sep 2025 4 mins

Artificial IntelligenceEnterprise ApplicationsTechnology Industry

Generative AI Will Transform Software Development. Are You Ready?

The rise of generative AI technologies is poised to change how software is written. IT leaders must prepare to support professional developers and non-IT programmers alike.

By Clint Boulton

11 May 2023 5 mins

Business Intelligence and Analytics Software

Salesforce Winter ’26 Release adds new features to Agentforce

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations.

By Anirban Ghoshal

10 Sep 2025 3 mins

CRM SystemsGenerative AIRobotic Process Automation

SAP change management still challenges enterprises

More than 80% of enterprise customers delay making changes despite business pressure according to a new survey, but many are now looking to AI for help.

By Lynn Greiner

9 Sep 2025 4 mins

Change ManagementERP SystemsSAP

ITSM buyer’s guide: Top 21 IT service management tools

IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows.

By Peter Wayner

5 Sep 2025 16 mins

Enterprise ApplicationsEnterprise Buyer’s GuidesITSM

Epicor adds AI agent to automate RFQs, speed supplier communications

Epicor will streamline procurement workflows using generative AI to extract pricing and lead times from emails — and will price the new service based on the value it delivers.

By Anirban Ghoshal

4 Sep 2025 3 mins

ERP SystemsGenerative AI

SAP data sovereignty service lets customers run cloud workloads inside their data centers

SAP Sovereign Cloud On-Site “delivers the highest levels of data, operational, technical, and legal sovereignty.”

By John E. Dunn

3 Sep 2025 1 min

Data CenterERP SystemsPrivate Cloud

Vendor pricing experiments leave CIOs’ AI costs in flux

Some AI providers are evolving pricing rates or models every month as competition, a race for market dominance, and high computing costs create competing pressures.

1 Sep 2025 6 mins

Artificial IntelligenceBudgetingTechnology Industry

Salesforce AI Research unveils new tools for AI agents

A simulated enterprise environment, benchmark, and account data unification tool intend to help customers transform into agentic AI enterprises.

By Thor Olavsrud

27 Aug 2025 3 mins

Artificial IntelligenceSalesforce Automation Technology Industry

Salesforce: Latest news and insights

Here’s what you need to know about the cloud-based CRM vendor’s latest product and company news.

27 Aug 2025 16 mins

CRM SystemsSalesforce.comTechnology Industry

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Why PMO offices fail — and 7 ways to help your PMO succeed

1 Oct 20256 mins

IT LeadershipProject Management

Are you ready for the era of AI-powered, self-service IT?

By Eamonn O'Neill

1 Oct 20256 mins

Artificial IntelligenceIT SkillsStaff Management

How strategy and alignment can make or break your product launches

1 Oct 20257 mins

IT LeadershipIT StrategyStaff Management

2 Oct 202522 mins

CIO Leadership Live

The Tile Shop's CIO Christopher Davis on cloud migration, AI integration

18 Sep 202534 mins

CIO Leadership Live

Why AI upskilling fails, and how tech leaders are fixing it | What IT Leaders Want, Ep. 11

13 Sep 202528 mins

CareersGenerative AI

2 Oct 202522 mins

CIO Leadership Live

How BeyondTrust detects privilege escalation and dark web threats

2 Oct 202511 mins

Identity and Access ManagementNetwork SecurityZero Trust

The Tile Shop's CIO Christopher Davis on cloud migration, AI integration

18 Sep 202534 mins

CIO Leadership Live

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