IT Leadership

Off the Shelf: Pleading the Case for Watching the Law

Notes from a CIO Who Crossed the Digital Divide

Interview | Nicholas Carr – The Argument Over IT

USAA: I.T. Incorporated

USAA rebuilt IT as a for-profit subsidiary, turning IT services into products and IT employees into product managers. The dividends for the business have been great.

What It Means to Run IT Like a Business

When it comes to online shopping experiences, the new normal is for brands and merchants to engage customers wherever they are, react on the fly to changing consumer needs, and constantly iterate on the commerce experiences they deliver.

What It Means to Run IT Like a Business

Evolving from a cost center, IT is taking on the character, rigor and practices of a business within a business. It won't be easy, but for CIOs it's a matter of survival.

Don’t Sacrifice Long-Term Success for Short-Term Wins

IT: The Engine That Drives Success

The Road to the Presidency

USAA: IT Business 101

USAA educates its IT employees on business basics so that they will understand and can even help manage IT's business within the business.

Findings – The Best Best Practices