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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

opinion

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?

Nov 28, 2016
Careers IT Leadership ITSM
opinion

ITSM evolution on display at FUSION

The reports of ITSMu2019s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industryu2019s premier service management conference.

Nov 14, 2016
Events ITSM Technology Industry
opinion

Is infrastructure relevant in a software-defined world?

In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.

Nov 7, 2016
Careers ITSM SDN
opinion

High crimes and misdemeanors of CIOs

What are impeachable offenses for a CIO? Providing poor service to users is one.

Oct 17, 2016
IT Governance ITSM Tech Support
brandpost Sponsored byConnection

Verizon’s miserable customer service is about to get worse

Special Risk Circumstances

Oct 23, 2014 3 mins
Compliance HIPAA Security
opinion

Verizon’s miserable customer service is about to get worse

Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.

Oct 14, 2016
Carriers Consumer Electronics Tech Support
feature

5 affordable MDM options for small businesses

Small and medium sized businesses have embraced BYOD faster than large corporations, but research suggests SMBs aren't taking security seriously. Here are five affordable and easy-to-deploy BYOD management solutions that will get your data secur

Oct 12, 2016
Mobile Device Management Mobile Security Small and Medium Business
feature

5 steps to avoid burning out your on-call IT staff

On-call workers don't have the luxury of signing off at the end of the day and going home to relax. They know that a call could come at any time, which means businesses need to take steps to ensure these workers aren't on the fast-track to

Oct 6, 2016
IT Governance ITSM Technology Industry
news analysis

Why an IT services firm sponsors the New York City Marathon

Typically, major marathons are sponsored by financial services companies not IT services companies. Hereu2019s a look at why TCS decided to sponsor the New York City Marathon and why itu2019s working.

Oct 4, 2016
ITSM Marketing Technology Industry
opinion

What is the biggest threat to internal IT departments?

IT service management and productivity

Oct 3, 2016
IT Governance IT Leadership ITSM
feature

How to choose the right project management methodology

Identifying available project management methodologies (PMM) is one thing, deciding which one works best for a particular project is much more complicated. Here's how to make the right choice.

Sep 28, 2016
IT Governance IT Strategy Technology Industry