News

Salesforce’s Agentforce 2.0 update aims to make AI agents smarter

The second release of Salesforce’s agentic AI platform offers an updated reasoning engine, new agent skills, and the ability to build agents using natural language.

By Anirban Ghoshal

Dec 18, 2024 8 mins

Artificial Intelligence Generative AI Salesforce.com

The European Data Protection Board advised national regulators to allow personal data to be used for AI training, as long as the final product doesn’t reveal personal information.

By Evan Schuman

Dec 18, 2024 1 min

Artificial Intelligence Data Governance GDPR

Infosys co-founder says 70-hour workweek is India’s answer

The consulting giant’s Narayna Murthy still believes 70 hours per employee weekly will help Indian citizens living in poverty by making India innovation No. 1.

By Viktor Eriksson and CIO staff

Dec 18, 2024 2 mins

IT Consulting Services Outsourcing Technology Industry

US government AI Task Force offers recommendations — but are they really helpful to enterprises?

The voluminous report addresses key challenges, including readying a workforce with AI skills, keeping data centers sustainable, and ensuring data quality and security in areas such as financial services — but some criticize it for being vague,

By Taryn Plumb

Dec 17, 2024 7 mins

Artificial Intelligence Compliance Regulation

On Arm PC return rates and CEO posturing

Intel’s interim co-CEO claims retailers are seeing high returns of Arm PCs, but analyst says enterprise purchasers know better than to buy without checking for compatibility with corporate applications.

By Paul Barker

Dec 17, 2024 5 mins

Enterprise Intel Qualcomm

OpenAI continues to get pushback, but only stands to gain from going for-profit

Meta and Zuckerberg have echoed rival Elon Musk’s call to keep OpenAI as a non-profit, but for OpenAI, there’s really nothing to lose in going to a for-profit model.

By Taryn Plumb

Dec 16, 2024 5 mins

Artificial Intelligence Generative AI

SAP systems increasingly targeted by cyber attackers

Long viewed as an opaque black box, attackers are increasingly focused upon hacking into enterprise systems from SAP, according to research presented at Black Hat Europe 2024.

By John Leyden

Dec 16, 2024 1 min

Application Security Cyberattacks SAP

Gig workers behind AI training firm sue for better conditions

“Scale AI is the sordid underbelly propping up the generative AI industry,” says a lawsuit accusing the company of exploiting the workers to whom it outsources processing of AI training data.

By Jon Gold

Dec 12, 2024 1 min

Artificial Intelligence Generative AI

No support or updates for Windows 11 on machines not meeting minimum hardware requirements, says Microsoft

Ignoring those minimum requirements, such as TPM 2.0, could lead to woe, the company says.

By John E. Dunn

Dec 12, 2024 1 min

Microsoft Windows Security

By 2028, 30% of Fortune 500 companies could use AI-only service channels

Gartner’s predictions outline a future where AI-enabled channels revolutionize customer service, presenting opportunities and challenges for CIOs.

By Gyana Swain

Dec 12, 2024 5 mins

Artificial Intelligence Risk Management

Google claims quantum leap with new Willow chip

In the race for professionally usable quantum computers, Google says it has made decisive progress with its new Willow chip.

By Jürgen Hill and CIO staff

Dec 11, 2024 3 mins

Google Quantum Computing

HPE execs reveal why they cancelled $700M AI server deal

HPE’s decision to “de-book” the deal proves that suppliers are in the driver’s seat, an analyst says.

By Paul Barker

Dec 10, 2024 1 min

HPE Servers

What CIOs are in for with the EU’s Data Act

The EU law, enacted early this year, offers more opportunities for CIOs to push innovation by creating new business models based on greater access to data, and rights toward cloud service providers. But to fulfil true potential, companies will have t

By Patrizia Licata

Dec 10, 2024 10 mins

CIO Cloud Security Regulation

Key takeaways for CIOs from AWS re:Invent 2024

The updates announced at AWS’ re:Invent annual developer conference could help CIOs tackle priorities such as streamlining workflows and optimizing IT expenditure.

By Anirban Ghoshal

Dec 9, 2024 5 mins

Amazon Web Services Amazon re:Invent

Better together? Why AWS is unifying data analytics and AI services in SageMaker

Demand for end-to-end platforms, the convergence of data and AI, and the evolution of roles in the generative AI era are all driving the change, say analysts.

By Anirban Ghoshal

Dec 6, 2024 1 min

Analytics Data Science Generative AI

Nearly 25% of SAP ECC customers unsure about their future

With end of maintenance for ERP Central Component approaching, many ECC users still don't know exactly what their future SAP architecture will look like.

By Martin Bayer

Dec 6, 2024 3 mins

ERP Systems Enterprise Applications SAP

South Korea’s political unrest threatens the stability of global tech supply chains

As a major producer of memory chips, displays, and other critical tech components, South Korea plays an essential role in global supply chains.

By Prasanth Aby Thomas

Dec 5, 2024 5 mins

Supply Chain Technology Industry

Microsoft hit with more litigation accusing it of predatory pricing

The UK class action lawsuit accuses Microsoft of using its Windows market share to overcharge clients running it on AWS, Google, or Alibaba cloud offerings instead of Microsoft Azure.

By Evan Schuman

Dec 4, 2024 1 min

Cloud Computing Microsoft

JPMorgan Chase builds ambitious AI foundation on AWS

Global CIO Lori Beer detailed at AWS re:Invent the financial services firm’s cloud and AI journey, including an internal generative AI assistant that’s bringing efficiencies to 200,000 employees.

By Paula Rooney

Dec 4, 2024 6 mins

Amazon Web Services Amazon re:Invent Financial Services Industry

2025 IT headcount expectations lowest in over a decade

A recent survey revealed just 36% of CIOs expect IT headcount growth in the year ahead, the lowest figure since 2011. Shifting economic outlooks and debate over AI’s impact are two key factors muddying IT hiring reality.

By Evan Schuman

Dec 4, 2024 4 mins

Budgeting Hiring IT Strategy

US expands curbs on China’s AI memory and chip tools, raising supply chain concerns

The rules impose export restrictions on equipment from manufacturers in countries including Israel, Malaysia, Singapore, South Korea, and Taiwan.

By Prasanth Aby Thomas

Dec 3, 2024 5 mins

Technology Industry

Stretching comms to the limit in the wake of a natural disaster

Tallying the devastation from recent storms in Spain is still ongoing. In addition to human loss and damage to homes and infrastructure, it represented a critical time for essential emergency workers and affected people to communicate with each other

By María Ramos Domínguez

Nov 29, 2024 8 mins

Disaster Recovery Telecom Equipment Telecommunications Industry

Uber branches out into AI data labeling

Scaled Solutions, the company’s new AI training and data labeling division, is hiring gig workers.

By Lynn Greiner

Nov 28, 2024 3 mins

Artificial Intelligence Generative AI Outsourcing

Macy’s $154 million ‘hidden’ accounting mess shows the limits of today’s audit, GRC, and accounting systems

When Macy’s reported Monday that a lone employee hid as much as $154 million in delivery expenses for three years, requiring the company to delay its earnings announcement, it exposed holes in the number-crunching systems CIOs depend on.

By Evan Schuman

Nov 25, 2024 7 mins

Data Governance Finance and Accounting Systems Fraud

Beware the rise of ‘ghost jobs’ — fake job openings with no intent to hire

Up to one third of all published job openings are posted by companies for ulterior motives with no plan to hire. This applies more to specialist positions, such as hard-to-fill roles in IT.

By Grzegorz Kubera

Nov 25, 2024 6 mins

Careers Hiring

Salesforce adds Testing Center to Agentforce for AI agents

The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them in production.

By Anirban Ghoshal

Nov 21, 2024 3 mins

Generative AI No Code and Low Code Salesforce.com

Microsoft partners with industry leaders to offer vertical SLMs

Teaming up with industry partners such as Bayer and Rockwell Automation, Microsoft is adding pre-trained small language models to its Azure AI catalog aimed at highly specialized use cases.

By Thor Olavsrud

Nov 20, 2024 4 mins

Generative AI Microsoft Technology Industry

Meta creates ‘Business AI’ group led by ex-Salesforce AI CEO Clara Shih

Now Meta is looking for ways to recoup the billions it has invested in Llama.

By Peter Sayer

Nov 20, 2024 4 mins

Artificial Intelligence Generative AI Technology Industry

CEO of Salesforce AI Clara Shih has left

Adam Evans steps up to new role as EVP and GM of Salesforce AI.

By Peter Sayer

Nov 20, 2024 3 mins

Artificial Intelligence IT Leadership Salesforce.com

Microsoft and Atom Computing claim breakthrough in reliable quantum computing

Companies unveil a commercial quantum machine featuring 24 entangled logical qubits.

By Gyana Swain

Nov 19, 2024 1 min

Data Center High-Performance Computing Quantum Computing

Microsoft reimagines Fabric with focus on AI

The company announced a slate of enhancements to its data analytics platform, including Fabric Databases, which can provision auto-optimizing and auto-scaling AI databases in seconds.

By Thor Olavsrud

Nov 19, 2024 4 mins

Artificial Intelligence Data Management Microsoft

How Trump’s appointment of Brendan Carr as FCC chairman will affect enterprises

Net neutrality has been struggling since 2015: Trump’s pick for FCC chairman simply reinforces this reality.

By John E. Dunn

Nov 18, 2024 5 mins

Government IT Strategy Regulation

Banks bet on AI to deliver digital efficiencies

According to a recent study, banks are increasingly relying on AI to remain competitive, as numerous factors slow digital transformations.

By Manfred Bremmer

Nov 18, 2024 4 mins

Artificial Intelligence Financial Services Industry Generative AI

New framework aims to keep AI safe in US critical infrastructure

Analysts from IDC, Forrester, Info-Tech share their views on the merit of the DHS initiative, both now and moving forward.

By Paul Barker

Nov 16, 2024 8 mins

Artificial Intelligence IT Governance Frameworks

Will AI-enabled ARIS redefine the role of a BP analyst?

They have no need to worry yet, says one analyst, while another says it will ‘make it necessary … to approach employment in a new way.’

By Paul Barker

Nov 13, 2024 4 mins

Artificial Intelligence Business Process Management

Survey: AI to usher in new middle management era

With junior roles likely to be squeezed out by AI in the workplace, middle management will take on a greater portion of the workforce and more specialized roles, according a Capgemini survey.

By Karin Lindström

Nov 12, 2024 2 mins

Careers IT Management

Anthropic caught up in a potential turf war: What could it mean for competition, complexity and lock-in?

Amazon is purportedly looking to invest several more billion into the builder of the Claude family of LLMs, with the stipulation that it only use the tech giant’s chips (not Nvidia’s). But what could this arrangement mean for the broader

By Taryn Plumb

Nov 11, 2024 5 mins

Artificial Intelligence GPUs

Freshworks lays off 660 — about 13 percent of its global workforce — despite strong earnings, profits

The midmarket CRM vendor wasn’t explicit about the reason for the layoffs, but suggested that some roles were duplicative while others needed different skills.

By Evan Schuman

Nov 7, 2024 6 mins

Artificial Intelligence CRM Systems Staff Management

UK launches platform to help businesses manage AI risks, build trust

The platform will offer guidance and resources, outlining steps for businesses to conduct impact assessments, evaluate AI systems, and check data for bias.

By Prasanth Aby Thomas

Nov 7, 2024 4 mins

Artificial Intelligence IT Governance Frameworks

Microsoft joins multi-AI agent fray with Magentic-One

Magentic-One is a rival to multi-agent frameworks such as Salesforce’s Agentforce or IBM’s Bee Agent Framework for enterprises wanting to let AI complete complex tasks that are currently handled by humans.

By Anirban Ghoshal

Nov 6, 2024 4 mins

Artificial Intelligence Generative AI Robotic Process Automation

Meta offers Llama AI to US government for national security

US government agencies and private sector partners can now use the Llama model, but many other restrictions on its use remain.

By Prasanth Aby Thomas

Nov 5, 2024 4 mins

Generative AI IT Governance Military

Mullenweg ‘would love to go back to negotiating table’ with WP Engine

Said one prominent industry analyst: “CIOs need to monitor the stability of open source ecosystems. Otherwise, they will be continually subject to the whims of business leaders who choose to act like petulant children.”

By Evan Schuman

Oct 31, 2024 8 mins

Legal Open Source

Is now the right time to invest in implementing agentic AI?

While vendors say their current agentic AI-based offerings are easy to implement, analysts say that’s far from the truth.

By Anirban Ghoshal

Oct 31, 2024 7 mins

Business Process Management Generative AI Robotic Process Automation

Oracle targets healthcare firms with new features in Cloud HCM and SCM

The new features are designed to help healthcare companies with recruitment and inventory management.

By Anirban Ghoshal

Oct 29, 2024 3 mins

Enterprise Applications Human Resources Supply Chain Management Software

Patients may suffer from hallucinations of AI medical transcription tools

One transcription product that relies on an AI model deletes the original audio, leaving doctors no way to check the transcriptions.

By Gyana Swain

Oct 29, 2024 4 mins

Generative AI

SAP ups AI factor in its SuccessFactors HCM suite

Analyst says expansion of third-party integrations is a sign SAP may be playing catchup to Workday.

By Paul Barker

Oct 28, 2024 6 mins

Artificial Intelligence Human Resources SAP

Google prepares Jarvis to fight the AI ‘computer use’ war

Expected to be rolled out this December, Jarvis could have uses across the enterprise as various tasks such as development, CRM, and ERP.

By Anirban Ghoshal

Oct 28, 2024 3 mins

Generative AI Google

Celonis offers process transparency across company boundaries

Celonis presented a way to create process transparency across the boundaries of individual organizations at its customer conference this week.

By Manfred Bremmer

Oct 25, 2024 4 mins

Artificial Intelligence Generative AI Process Improvement

Gartner projects major IT spending increases for 2025

Global IT investments of more than $5.7 trillion will be driven by a combination of factors, including AI infrastructure, price increases, and COVID-era device replacements.

By Grant Gross

Oct 24, 2024 5 mins

Artificial Intelligence Budgeting Technology Industry

Google Cloud chief moves to ServiceNow as COO

Amit Zavery, who spent almost 25 years at Oracle before joining Google, is taking the COO role at ServiceNow as the company attempts to draw a line under investigations surrounding an earlier executive hire.

By Evan Schuman

Oct 24, 2024 3 mins

Hiring ServiceNow Technology Industry