IT Operations

5 ways businesses are modernizing ITSM

ITSM is more than service management; itu2019s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.

Compass Health secures devices with Blackberry software

Finding the holy grail of centralized employee services

How to deliver operational efficiency, provide a great employee experience, and ubiquitously deploy it via the cloud.

Awards honour NZ’s leading cybersecurity professionals

Guidelines for use of personal data by Kiwi firms under review

Take Control of Your Infrastructure

Guidelines for use of personal data by Kiwi firms under review

User vs. service incidents: what’s the distinction?

Think gymnasium and magnesium. They rhyme, but theyu2019re different.

Information security spending to grow almost 10% in ANZ: Gartner

Fitzroy Engineering taps Kordia for SD-WAN rollout

Mission possible: Lessons on digital evolution from Mercury

Lessons enterprise service management professionals can learn from the FIFA World Cup

One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service