IT Strategy

3 ways CIOs can change the CEO’s perception of IT from cost center to strategic

CIOs that want to drive transformation should champion customer impacting programs and empower IT lieutenants to pursue operational efficiencies.

6 steps to help drive consumers to your direct channels

As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.

Southampton FC IT Director Matthew Reynolds kicking tech into football

Natural History Museum CIO David Thomas digitising collections and the visitor experience

How AI is reshaping IT operations

IT organizations are adopting AI-based tools to improve support, optimize infrastructure, and predict system breakdowns, freeing up staff for higher-value tasks.

11 keys to a successful outsourcing relationship

Strategic outsourcing is a two-way street. Here's how to increase your likelihood of getting the best from your IT service providers.

The often-overlooked value of moving to the cloud

CIOs are closer to modern technology infrastructure than they may realize.

The pros and cons of outsourcing data analytics

Organizations are increasingly tapping service providers to glean insights from their data. Here are the benefits and risks of analytics outsourcing.

Tata Steel Europe IT Director Nick Reeks Q&A – Digital transformation, IT skills and emerging technologies at steel manufacturer

The future of CRM

What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.